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SpiralGFX Limited – Covid19 UPDATE:

Our online business at SpiralGFX Limited is still functioning as normal and graphics are still being dispatched on a daily basis.  There may or may not be some slight delays with couriers at this difficult time especially at certain countries borders, so please bear with us and them as we strive to get your orders to you as fast as we can.

PLEASE NOTE – If you have placed an order for delivery to an address that you are not present at when the courier attempts to deliver, the parcel may be returned back to SpiralGFX Limited and shipping costs will need to be paid for again if you still wish to receive the order. The couriers have informed us in circumstances they are now NOT providing a re-delivery service if you are not in, and may NOT provide a card to say they will try to deliver again – they will simply return to sender if you are not present!

Please note any orders sent via a Courier will require a Signature.

We always request a signature is obtained from the recipient.  Should you advise the courier to leave the parcel without a signature then responsibility and liability for the products lies with you the customer, should the package be lost or misplaced.

Shipping Rates

UK – FREE Shipping*

We ship with Royal Mail, DPD, DHL and UPS

All ‘Graphics Kits’ excluding plastics are delivered in 24 hours from the item being collected from SpiralGFX Limited for FREE.

Graphics including ‘Plastic Kits’ are shipped by economy 3-5 days after being sent from SpiralGFX Limited for FREE.

We also offer 1-2 days and next day delivery on all orders with plastic kits and this is calculated at the time of checkout.

UK, includes Mainland UK, Northern area of Scotland (Scottish Highlands)

The following Postal Codes are classed as “Out of Area” and will be charged an “Out of Area Rate”, we will contact you to agree it is acceptable before we charge you the amount or send your order.  AB36-38, AB55-56, FK17-21 IVI 39, IV52-54, 63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, Scottish Islands,

Unfortunately, our free shipping offer does not apply to any offshore locations. Please be assured that our shipping costs are kept as low as possible to these locations. We are constantly trying to improve our service and reduce the costs to our clients.

USA*

Graphics Kits (Excluding plastic kits) are sent using DHL World Wide Express Shipping and will be delivered by DHL the next day after leaving SpiralGFX Limited.

Graphics and Plastic Kits, we offer economy 3-5 days, normal 1-2 days shipping and next day delivery and is calculated at the time of checkout.

Europe (EU Countries)

Graphics Kits (Excluding plastic kits) are sent using DHL World Wide Express Shipping and will be delivered by DHL the next day after leaving SpiralGFX Limited.

Graphics and Plastic Kits, we offer economy 3-5 days, normal 1-2 days shipping and next day delivery and is calculated at the time of checkout.

Rest of the world*

Graphics and Plastic Kits, we offer economy 3-5 days, normal 1-2 days shipping and next day delivery and is calculated at the time of checkout.

Russian Federation

Delivery within 10-28 Days direct to the consumer.  Please be aware we are in the hands of the Russian customs officials on how quickly these parcels arrive.

*Additional Shipping Charges

All couriers charge what is called a volumetric weight and due to the size of plastic kits the box falls into this volumetric cost. We keep the box as small as we possibly can when shipping and we take into consideration this cost when shipping world wide and make all possible efforts to ensure we have the cheapest rates available.

Dispatch Times

All orders are dispatched Monday to Friday, the last collection is 3 pm every day. Please allow a maximum of 2 weeks to create your custom graphics. This timeline is our maximum expected time to have your graphics ready. Unfortunately, we are unable to advise on actual delivery times but you will be given a tracking number for DHL who normally guarantee the delivery time.  We will not be liable for additional postage costs due to re-deliveries.

Please allow 7 working days for domestic deliveries and 14 working days for international deliveries before reporting a non-delivery.  Please allow up to 28 days for deliveries to the Russian Federation, as parcels can be held up by customs.

Overseas orders are usually shipped via our courier service DHL.  We reserve the right to charge additional shipping to destinations that do not form part of the mainland of the country selected, i.e. colonies & islands

To calculate the shipping cost of your order, please place all items you wish to purchase into the shopping cart and proceed to the checkout. Before you are asked for your payment information, you will be advised of the shipping cost. Free delivery is calculated automatically on all applicable orders. For countries not listed, please contact us for shipping costs.

Please be advised, we ship Internationally (outside Europe).  Should there be any import charges on goods ordered from SpiralGFX Limited, this cost is to be paid by the customer.  Should the customer refuse the order, the customer is liable for all return shipping charges and costs.  Please see our Terms & Conditions

NB: All shipping times mentioned are approximated and are not a guaranteed service of supply within time/days mentioned.  The only service currently guaranteed by DHL is UK mainland & USA which are guaranteed next day delivery only. 

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